Shared Service Plans

If you are looking for a more cost-efficient way to protect your laboratory investment, our Shared Services Plans offer a strategic partnership. Working together with you, we provide the right training for your in-house engineering staff. This way, you have in-house expertise as your first source for equipment service--and you can still count on the global network of support from Siemens Healthineers.

Shared Service Plans are designed to help you:

  • Improve workflow and productivity.
  • Enhance the quality of patient care.
  • Manage your service expenses more closely.
  • Meet regulatory compliance.

Available for most of our laboratory product lines, Siemens Shared Service plans provide an effective alternative to full service plans—and keep service expenses well within budget.

Which Solution Is Right for You?
Basic: basic training for in-house staff + Siemens Healthineers on-site support

For customers who want their in-house engineers trained to provide a fast initial response for laboratory equipment repairs— but also want Siemens Healthineers to be available on-site when needed.

Expert: in-house engineers perform all repairs + Siemens Healthineers remote support

For customers who rely on an in-house engineering staff for a fast response to technical issues. They need ongoing technical staff certification and access to expert support tools but require only limited on-site support from Siemens Healthineers. Put simply, you can choose how much or how little you want us to be involved in the daily maintenance and repair needs of your laboratory systems. Regardless of which plan level you select, you have complete access to our tools and support.