Siemens Healthineers Guardian Program™
Stand up to downtime and protect your most valuable systems
Overview
Downtime can negatively impact your revenue and reputation. Ensure maximum availability on your most important systems with Siemens Healthineers Guardian Program™, which can be one of the most effective ways to avoid unexpected downtime. With Guardian, all connected systems proactively relay data to the Siemens Customer Care Center, where a dedicated expert monitors everything in real-time, looking for even the slightest deviations from standard operating conditions. The moment a potential issue is discovered, a Guardian Expert opens a service ticket for the affected system and/or contacts the customer with recommendations for immediate action. (e.g., remote repairs or the scheduling of an on-site visit.)
The Guardian Program is a seamless combination of hardware, software, and human intelligence, all working in unison. It ensures potential problems are rectified fast—often before malfunctions occur—so customers can maximize the utility of their equipment and avoid disruptions that compromise care, throughput, patient satisfaction—and ultimately their budgets.
How Guardian Works
Key Benefits
Technical Details
Guardian with TubeGuard™
Predicting your tube’s life cycle with continuous real-time monitoring
Part of the Guardian Program™, TubeGuard predicts possible tube failures in computed tomography and molecular imaging systems.
With its proactive repair times and scheduled maintenance visits, TubeGuard can help you protect reimbursement revenue and avoid losses. In case of a predictable tube failure, the replacement can be scheduled during off peak hours to keep department operations running smoothly.
Guardian with ImageGuard™
True confidence in your detector’s performance
The Guardian Program, including ImageGuard, provides higher system utilization through real-time proactive diagnostics of the entire system, including detectors.
With ImageGuard, you can reduce workflow interruptions by combining advanced remote monitoring technology with trained experts who are dedicated to predicting service needs, turning unplanned downtime into planned maintenance.
Calculate your downtime costs
If one of your imaging systems goes down, how much revenue are you willing to risk? Just one down event can have a drastic impact on your patients, your reputation — and your bottom line.
Find out how much revenue is at risk with our Downtime Calculator
Customer Success
“With TubeGuard, we can plan downtime. Knowing how to plan downtime makes it easier to manage the impact on the emergency department.” Kurt Bauer, Manager, Inpatient Imaging at Memorial Medical Center
"The Guardian Program has been a great asset to the Medical University of South Carolina. Siemens systems proactively respond quickly, in real-time. Minor issues are only really minor if a system can continue to run. Siemens does what they need to do so we can get our jobs done faster." Bill Crummer, Biomedical Engineer, Medical University of South Carolina
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Related Products, Services & Resources
The tube is a critical component of your CT system. But as a wearing part, it’s certain that the tubes will need replacing eventually. Until now, tube failures were unpredictable, causing costly disruptions in clinical workflow and patient rescheduling.