Healthcare Management Development Series
In the workplace, the only constant is change. This can prove extremely difficult when dealing with employees who strive for stability and consistency. This workshop helps managers understand change and their role within the change management process. It examines change from individual, personal and organizational perspectives, while examining strategies for coping and leading. Participants will be able to follow the Bridges Transition model, how it applies to changes in a person’s life, and how personal acceptance of change impacts organizational change. They will learn and apply the Kotter model for implementing change to a case scenario and determining what actions could be taken to ensure an effective change implementation.
Dealing with Conflict
There is usually some degree of friction within any team. Some conflict is good for a team, while certain types of conflict can be devastating. Dealing with Conflict focuses on how managers can recognize and address conflict in an efficient manner prior to it becoming a destructive force on the organization. Participants will be able to demonstrate how to positively resolve conflicts that occasionally occur in the workplace. The workshop presents the conflict management model in conjunction with a worksheet and participants will apply their specific example of conflict in the model.