Contact Us

General Inquiries

Email us

 

Area of Interest


Medical Imaging

Sales and Product Information1-888-826-9702
Service- Siemens Customer Care Center1-800-888-7436
Options and Accessories for Installed Systems1-888-222-9944
Parts1-800-456-9729
Education/Applications Training (includes current education programs, and onsite, clinical, & technical) education training: 1-888-221-8010
Technical Support1-800-888-7436, Option 2
Accounts Payable1-866-866-4775, Option 1

 



Laboratory Diagnostics

Siemens Healthcare Diagnostics, Inc
511 Benedict Avenue
Tarrytown, NY 10591-5097
888-588-3916 (For U.S. Only)

Services and Support
For troubleshooting assistance or product complaints, please contact the Technical Solutions Center utilizing the phone numbers listed below.

ProductPhone Number
BN ProSpec® and BN ll Systems1-800-664-3822
V-Twin®, Viva E®, Viva Jr®, Syva Reagents1-800-227-8994

 

Atellica® Solution
ADVIA LabCell®, ADVIA WorkCell®, VersaCell™, Aptio
ADVIA CentraLink®
ADVIA® 120/2120, ADVIA® Autoslide, Hematek
UF-100, UF-1000i, ADVIA® Urinalysis WorkCell
ADVIA Centaur Systems
ADVIA Chemistry Systems 1800, 2400,1200
IMMULITE Systems

 

1-877-229-3711

 
StreamLAB®, Dimension® Lynx
EasyLink™
Dimension Systems
Vista Systems

 

 1-800-441-9250

 

BCS® XP, Sysmex®
BFT™ II, Reagents
PFA® System, Lablink

 

 1-800-242-3233

  
syngo 1-877-337-9646

 



Point-of-Care Diagnostics

Siemens Healthcare Point of Care Diagnostics
2 Edgewater Drive
Norwood, MA 02062-4637
USA

Blood Gas

RAPIDPoint® 400 and 500 Series Systems877-229-3711prompt 12, 2
RAPIDLab® 1200 Blood Gas Systems877-229-3711prompt 12, 3
RAPIDComm® Data Management System877-229-3711prompt 12, 4
Real Time Quality Control (RTQC) Program877-229-3711prompt 12, 6
Other Blood Gas Systems877-229-3711prompt 12, 7

 


Cardiac

Stratus® CS Acute Care Systems800-405-6473

 


Diabetes & Urinalysis

CLINITEK Status® Analyzers
CLINITEK Advantus® Urine Chemistry Analyzer
MULTISTIX PRO® Reagent Strips
877-229-3711prompt 13, 2
CLINITEK Atlas® and
CLINITEK Novus® Urine Chemistry Analyzers
877-229-3711prompt 13, 3
CLINITEK® UF and AUWi™ Systems877-229-3711prompt 13, 4
LIS Interface and WAM Support877-229-3711prompt 13, 5
DCA™ 2000 and DCA Vantage® Analyzers877-229-3711prompt 14, 1

 


Ultrasound

Sales and Product Information1-888-826-9702
Options and Accessories for Installed Systems1-888-222-9944
Parts1-800-456-9729
Accounts Payable1-866-866-4775, Option 1


Molecular Diagnostics

ProductPhone Number
VERSANT® HCV Genotype 2.0 Assay (LiPA)1-877-229-3711
AutoBlot 3000H 
Auto-LiPA 48 
LiPA-Scan 
Tissue Preparation System 
VERSANT® Tissue Preparation Reagents 
VERSANT® Sample Preparation 1.0 Reagents 
VERSANT® Sample Preparation 1.2 Reagents 
VERSANT® kPCR Sample Prep 

 



Healthcare IT

syngo Sales and Product Information

1-888-826-9702

syngo Support and Training1-800-888-7436

 

Siemens Health Services is now a part of Cerner. For more information, please visit www.cerner.com/cernerhs.



Healthcare Service

Medical Imaging: New Service Request

1-800-888-7436, Option 2

Medical Imaging: Existing Service Request1-800-888-7436, Option 1
Laboratory Diagnostics: Customer Care Center1-800-255-3232
Service Billing Inquiries or Service Purchase Orders1-800-888-7436, Option 9

 



Siemens Hearing

Sivantos, Inc.

Phone:732-562-6600
Fax:732-562-6683
Toll Free:800-766-4500

 



Education & Training

Medical Imaging Customer Training Team:

Education/Applications (includes current education programs, and onsite, clinical, & technical) Training1-888-221-8010, Option 1
Onsite Clinical Education Training1-888-221-8010, Option 2
Technical Training (Specific Applications Training)1-888-221-8010, Option 3

 

Laboratory and Point-of-Care Diagnostics:
Training and Product Knowledge: 1-800-431-1970

 

Siemens Health Services is now a part of Cerner. For more information, please visit www.cerner.com/cernerhs.



Technical Support

Medical Imaging: 1-800-888-7436, Option 2
Laboratory and Point-of-Care Diagnostics: 1-877-229-3711

 

Siemens Health Services is now a part of Cerner. For more information, please visit www.cerner.com/cernerhs.



Healthcare Information