Value Beyond Cost

Value Beyond Cost
Services & Support

Minimize Downtime

Keep your facility running with fast, proactive solutions

Industry projections indicate as many as 30 million new patients will soon flood the US healthcare system. Can your equipment stand up to that volume? Heavier use can take its toll on any imaging system. Every time a system goes down, the more revenue you stand to lose.

Find out how much revenue is at risk with our Downtime Calculator  

Unplanned downtime can also potentially lead to disgruntled patients and physicians. Can you afford the hit to your reputation? You need a service partner who can help you minimize downtime and the impact.

Here’s the difference Siemens can make:

  • Remote diagnosis – and often repair – of equipment problems. Siemens Remote Service lets us see your system and assess the problem. Then we make the repair or determine if it’s necessary to dispatch an engineer. On average, almost 50% of repairs are handled remotely. 
  • Guaranteed on-site response times. Your Siemens engineer will arrive at your facility with a diagnosis, parts and a repair plan within a specified timeframe – without fail. 
  • Proactive remote monitoring. The Guardian Program™ monitors your system to predict and prevent problems before they interrupt your workflow. So you avoid unplanned downtime and unwanted patient rescheduling.
  • Siemens-certified parts always available and delivered fast. Our parts program ensures that you get the right part delivered when you need it –guaranteed. With our 98.7% parts availability, you can be back up and running quicker.