The Service Source

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Siemens UPTIME Services is now Siemens Customer Care Center

Imaging and laboratory diagnostic systems are critical to your business – so ensuring their reliability and productivity is paramount. To better align with our customers’ goals and values, we’ve changed our name from Siemens UPTIME Service Center to Siemens Customer Care Center. When you call us, you’ll reach the Customer Care Center. Our goal is your goal - to help you enable your staff to ensure excellence in patient care. The new name reflects our commitment to be closer to you, our customers. We will still offer unmatched service and support centered on your needs and challenges. Whether it’s service for your imaging systems or your laboratory diagnostic equipment, we have you covered.

 

Our U.S.-based, best-in-class call center – Siemens Customer Care Center – answers calls in less than 30 seconds on average.* And, roughly 40 percent of the time, our technical engineers can diagnose and repair your equipment without a service visit by using our remote services**. The Laboratory Diagnostics Technical Solutions Center is now also part of the Customer Care Center and will continue to provide the speed and expertise to address your service issues.

 

We’re closer to the technology – no one understands Siemens technology better. And we’re closer to you because we understand what drives your success. When you need help with your imaging and laboratory diagnostic systems, count on the Siemens Customer Care Center.

 

Need service for your imaging or therapy systems? Call the Customer Care Center at 1-800-888-SIEM (7436).

 

Need service for your laboratory diagnostic systems? Contact Technical Solutions at the appropriate number below:

Clinical Chemistry / Immunoassay Systems 
Dimension® / Dimension Vista®800-441-9250
All other systems877-229-3711
  
Specialty Immunoassay Systems 
Stratus® CS800-405-6473
BN systems800-664-3822
All other systems800-227-8994
  
Automation 
ADVIA® and VersaCell™877-229-3711
StreamLAB® or Dimension® Lynx800-441-9250
  
Informatics 
ADVIA CentraLink®877-229-3711
EasyLink™800-441-9250
syngo®877-337-9646
  
Hematology877-229-3711
Molecular 
Diabetes and Urinalysis 
Blood Gas 
  
Hemostasis800-242-3233
Microbiology800-677-7226
  

 

You can also view and/or download the entire Technical Solutions phone directory here (PDF format).
 

* Numbers reflect statistics for diagnostic imaging only. Laboratory Diagnostics call responses have not been measured.

** 40 percent remote fix rate applies to Imaging customers.