Quality Assurance

Quality Assurance
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Our Service Delivery Model


Excellent service delivery relies on more than a world-class technical support center and distribution network. It demands face-to-face attention from world-class professionals.


That’s why Siemens designed a service delivery system that includes eight geographic zones with more than 1,300 Customer Service Engineers and 22 District Offices across the U.S., each with its own Zone Vice President and Area Service Managers.


It’s a service supply chain organized around the principle that each customer should have access at all times to professionals familiar with their institution—face-to-face, over the phone, and online. So no matter where your institution is located, it’s convenient to the combined resources of one of the world’s most sophisticated service organizations.


Tap into a unique service system.