What Makes Siemens Unique
1. Innovation: At Siemens, innovation is our legacy; we have more patents and invest more in R&D than our competitors. The customer benefits by our ability to stay ahead of their needs. Siemens Healthcare Customer Services develops innovations in service technology, products and processes that are unique in the industry, such as Siemens Remote Service™, that enable the first real-time remote connections between a hospital’s clinical environment and Siemens remote technical support teams. Remote services, combined with our expert engineering capability, will be the cornerstone of our success in the future.
2. Service Delivery Model: Only Siemens Healthcare Customer Services combines expert local service supported by a U.S.-based technical call center, training center and logistics network. Our customer service model integrates personalized care with advanced remote services — the best of both worlds — to deliver proactive service throughout the lifecycle of imaging systems. Our service delivery model is engineered for speed.
3. Lifecycle Value Program: Siemens Healthcare Customer Services offers Life®, a comprehensive, integrated customer care program, unique to Siemens. Life helps customers get the most from their investments, and surrounds them with an array of programs and support that enables the continuous development of their skills, productivity and technology. Life helps customers broaden their capabilities, increase profitability and take patient care to the next level.
4. Most Customer-centric Service Organization: Siemens Healthcare Customer Services is the first to earn ISO 9001:2000 certification, which means we are committed to continuous improvements in quality and customer focus. Our customer outreach programs, such as Voice of the Customer Forums, Customer Advocates and customer satisfaction surveys mean we listen to our customers. Our engineers, our Siemens Healthcare Customer Services Center, and our entire organization are consistently ranked #1 in customer satisfaction surveys. These are a few more reasons why Siemens Healthcare Customer Services is the proactive service organization.