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Rejuvenate Your Imaging Service

Rejuvenate Your Imaging Service

We are here to help you prioritize your needs, prepare you for the future, and protect your investment so you can focus on maintaining the highest level of healthcare services for your patients. Here you will find complete information to guide you through the transition process to the next Siemens MI product generation. As your solutions provider, we take a proactive approach in notifying you when particular equipment is approaching an end-of-support status, so you can manage your medical equipment requirements and maintain the highest level of healthcare services for your patients. We greatly appreciate your business and welcome the opportunity to continue our relationship.

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What is the impact of a product reaching end-of-support status?

Siemens prides itself on providing customers with state-of-the-art technology with our highest levels of service and support. When a product has reached end-of-support status, several issues arise.

Spare parts availability can no longer be guaranteed and therefore, Siemens may be unable to complete a required service repair due to the unavailability of needed parts.
As the number of systems in use declines, there may be fewer Siemens engineers available to maintain and repair these products.
Siemens cannot ensure that application training will be available on products for which support has ended.

Collectively, these factors greatly impact Siemens' ability to deliver the high level of service and support you have come to expect.

What options exist for replacing an end-of support product?

Through Siemens' comprehensive customer care approach, we can help you migrate to the latest imaging technology. We offer trade-in programs with attractive incentives tailored exclusively for long-standing Siemens customers, as well as leasing plans to help you transition to the next product generation. For your convenience, we have developed this brochure regarding Siemens products and services to assist you in planning your imaging equipment strategy.

What if an end-of-support product currently has a service agreement?

If any of the equipment included in the attached table is currently covered by a Siemens service agreement, we may be able to continue to provide a limited level of service support without a guarantee of spare parts availability, although Siemens will no longer be able to deliver comprehensive service for these products or provide product enhancements, updates, or upgrades (other than safety updates).

If you have an IT product with a software Extended Support Agreement (ESA) and have not maintained the product at the most currently released version of software, you will be required to upgrade to the newest version of released software prior to the end-of-support date. If the upgrade is not performed by that date, Siemens will be required to cancel the ESA, as of the end-of-support date, per the terms of the ESA/software support agreement.

What if an end-of-support product listed is no longer installed?

If you no longer have some of the equipment included in this notification, please enter your access code on this home page to see your facility's product end-of-support listing and click the "Notify Us" button to inform us of equipment that is no longer at your facility. You will be asked to provide some basic information to keep our records up-to-date. Or, you may visit the system removal website, www.usa.siemens.com/systemremovalform, and update our records at anytime.